FAQ

Why is my child picked up first and not dropped-off first?

The pickup and drop off order of the children are solely dependent on the distance of the residence. It is more practical and fair to the child who stays near the school to be picked up last and dropped off first. Bus operators make it a point to make their routes as progressive as possible to save time on travelling.

Why is the bus taking a longer journey time than if I travel by car?

According to Land Transport Authority Rules and Regulation, school buses are constrained to travel at a speed of not more than 60 km/h. For safety reasons, school buses should not swerve in-and-out of traffic and change lanes. Considering the time taken to pick up and alight children at the various locations will eventually add to the overall journey time of the bus. Hence, the transport service rendered by the school buses will not be of equitable comparison with private cars.

Why can’t the bus come into the condominium compound or the front gate of my house?

Due to the journey time and cost considerations, school buses are not able to provide ˜doorstep-service" like a taxi. Certain condominiums and private housing estates have narrow roads that prevent big buses from going into the compound as requested. However during rainy weather, bus drivers are advised to do their pick-ups and drop-offs at a sheltered area provided.

Why is my child’s bus journey time so long?

In each school's governing contract with the bus operators, the school may require the school bus to reach school 10 to 15 minutes earlier before the assembly time. A common misunderstanding of families is to measure journeys times with respect to the first bell or dismissal bell of the school. In the afternoons, school buses only leave the school gates 10 to 20 minutes after the dismissal bell to allow the children to have sufficient time to board the buses. For families that stay further away or are in areas with less bus riders, we are also committed to provide transportation coverage for them. These families may then have to take longer journey times than average.

Who will take care of my child while on the bus?

For big buses, there will be a bus attendant* on board the bus to supervise and ensure the safety of the children. Their primary duty is to maintain discipline on the bus as well as ensure that the children do not compromise the safety of the bus during travel. However, our bus attendants are only allowed to verbally advise or admonish misbehaving children. Therefore, we require parents to counsel and advise their children to behave on board school buses so that each rider can have a pleasant ride. * According to the Rules & Regulations of Land Transport Authority, only 30 seater and above buses and school buses that ferry kindergarten children are required to provide a bus attendant.

Why are the buses late at times?

It may be due to traffic congestions, parents arriving late to receive their children at the designated pick-up point and time or bus breakdowns.

How is the bus fare for my child determined?

The bus fare is determined by the governing transport contract between the school and the appointed main service contractor. You may wish to contact the school directly for the contact details of the main contractor.

When should payment be made?

Bus fare should be paid by the first week of every month. Depending on individual main contractors, the fares for June and December will be collected in advance.

How do I withdraw from bus service?

One month notice or one month bus fare in lieu of notice should be given if you wish to withdraw from the bus service

Why should I pay for the school bus service on 12 month basis? Is it excessive?

It has always been a practice for school bus operators to quote and charge school fee on yearly basis, divided by 12 months to reduce financial constraint on parents. This yearly bus fare computed however does not include services required during the school holidays for the months of June and December. This is because almost all their operation costs such as vehicle deprecation, parking, insurance and road tax, continue to run during the school holidays. Similarly, teachers are paid 12 month’s salary.
 
In other word, whether fees are collected on 12 months, 10 months, or term basis, is a matter of packaging. It’s simply taking the yearly costs and dividing it by the number of collections. Bottom-line is operators have to cover their total annual costs otherwise they will not survive for long.
 
 
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